Customer Retention

5 rules for online Customer Engagement Marketing

Customer Engagement Marketing

As individuals we are bombarded, daily, with many messages, in recent research from Marketo they claim that we receive about 3,000 messages per day.  As a small business marketing consultant we see many of our clients who have limited time and budget, finding it difficult to cut through all of that noise and connect with their…

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Customer Retention Case Study: Sainsbury’s

Customer Loyalty

Is customer retention a thing of the past?  More and more, larger businesses seem to be taking the opportunity to increase existing clients prices year on year, assuming that they will not take time out of their busy schedules to review household outgoings such as: home insurance premiums or the cost of household fuel.  There…

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